TERMS & CONDITIONS

Our Returns Policy

You may return most items sold by Impact Recordings.com within 30 days of delivery for a full refund. You will be responsible to cover the cost of return shipping unless the return is the result of our error. Please note that we are unable to exchange items unless the product you receive is damaged, defective, or incorrect.
Post the goods you want to return together with your invoice/receipt/email, including details of your reason for return, stating whether you require a refund or exchange. Please send the goods to:

Impact Recordings
PO Box 457
Enfield
EN1 1SE

Impact Recordings reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns.
Please note that we can not accept returns of Impact Digital MP3 files as there is currently no way to know whether the file(s) have been played or not.
Please test your system for playback with the test clip available here before purchasing downloadable music. If this test clip plays correctly you can be sure that the downloads you buy will too as they are using the same format and Digital Rights Management settings.
To listen to the test you will need to have the latest version of QuickTime installed.
To download the latest version of Quicktime free for Mac click here or for PC click here

Refund Policy

We can process returns and refunds only for items directly purchased from Impact Recordings.com Web Store. Impact Recordings items bought from other shops can obviously not be refunded by us. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

How Refunds Are Calculated

The amount of your refund depends on several factors:
You will be responsible to cover the cost of return shipping unless the return is the result of our error.
For any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error we can only refund up to 50% of item's price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the shipping charge caused extra to your order because of that item.

Is the checkout secure?

Yes. All our payments are processed by PayPal. who are run by the Royal Bank of Scotland and are one of the most secure ways to pay online. We do not even see your card details, or store them, and do not accept payments by phone because we don't wish to: that wouldn't be as safe as our current system.
Once you have entered your shipping details, you will be taken to a secure connection to enter your credit/debit card details. Your details will only be kept by PayPal and the acquiring bank. PayPal give peace of mind to thousands of shoppers every day and enable them to shop online safely and securely.

To find out more about PayPal, see their website at www.PayPal.com

Shipping

Impact Recordings will aim to dispatch all orders within 48hrs but this is not guaranteed. Impact Recordings will not be held responsible for any order being delayed by the postal or carrier service. Impact Recordings uses Royal Mail to get your order to you, particularly for overseas orders, but please note that due to recent World events, delays may be experienced on overseas shipments due to increased security operating on airlines. The times given for delivery on our site are for guidance only and depend upon local conditions.

Customs Charges

Impact Recordings does not charge any customs duties on International shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Impact Recordings. While we do not expect that there will be any additional charges attached to your order, we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order.

Privacy Policy

At Impact Recordings we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.
When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Impact Recordings does not sell, trade or rent your personal information.

Competition Rules

competitions on Impact recordings website are free to enter

The Impact Recordings Judge's word is final

All prizes will be chosen by the Impact Recordings Judge and are no-transferable or refundable

One prizse per house hold